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Shipping expectations

Deep Willy Merchstore ships to both domestic and international customers via USPS. The price of each option is dependent on the products in your order and the shipping destination. Please input all of your shipping information into the checkout page to generate a price for your shipping location.

Please allow 2-4 business days for your order to be processed before shipping. Estimated shipping times vary based on where you live. Notifications and tracking information will be sent via email as soon as the package is shipped. Transit days are Monday through Friday with the exception of holidays.

International

• Duty & VAT taxes (customs fees): These fees are not included in the shipping price of your order. They are calculated at the shipping destination and must be paid upon delivery. Depending on the country, different fees will apply. Deep Willy Merchstore is based in the USA; all orders are processed in USD.
• USPS First Class International: 2-8 business weeks after ship date. Price is dependent on destination. Detailed tracking information is not offered with this service.
• USPS Priority International: 6-15 business days after ship date. Price is dependent on destination. Detailed tracking information is available with this service.

Domestic (USA)

• USPS First Class Mail: 2-3 business days after ship date. Price is dependent on weight and destination.

Our responsibilities

We have a responsibility to handle your information in a secure manner and to further that end, we have enacted standards and safeguards to protect your privacy. These include physical, electronic, and administrative restrictions on how we collect and store information and who may access that data. All credit cards are processed over a private, secure network and our website uses encryption technology. Only a limited number of personnel may access your information, and they are bound by these policies. If you choose to create an online account to streamline future transactions, we will store your billing and shipping information. We strongly encourage you to logout after each use if on a shared computer. By using this website, you accept these policies as described.

Your privacy

During the course of your visits to or purchases from this site, we will be requesting information including but not limited to your name, address, email, date of birth, phone numbers, driver's license number, and credit card information. In the case of gift purchases, we may also collect information about the gift recipient. Cookies may also be used to collect data that allows us to better recognize the interests and shopping habits of our customers. The information thus collected may be used:

• To complete transactions
• To share information about safety recalls or other product information
• To provide services
• To share offers, coupons, and news with you
• To identify items that you have browsed in order to provide a more customized experience during future site visits
• To improve our product offerings, website design, and promotions

In addition to the above information, we collect anonymous information such as log data, IP addresses, and general location. These are used to track customer traffic and allow us to improve the overall product selection and customer experience. In addition to in-house analysis and storage, we may share your information with outside vendors such as distributors who may dropship items, credit card processors and/or email or print marketing providers.

Note: we do not sell your information to an outside vendor; the information would be exclusively for online transactions, marketing, etc. We may also share your information if legally required as part of cooperation with law enforcement or legal proceeding, or to protect our rights or the rights, property, or safety of other customers or the public.

Security

We have a responsibility to handle your information in a secure manner and to further that end, we have enacted standards and safeguards to protect your privacy. These include physical, electronic, and administrative restrictions on how we collect and store information and who may access that data. All credit cards are processed over a private, secure network and our website uses encryption technology. Only a limited number of personnel may access your information, and they are bound by these policies. If you choose to create an online account to streamline future transactions, we will store your billing and shipping information. We strongly encourage you to log out after each use if on a shared computer. By using this website, you accept these policies as described.